![]() From File menu, select Show Log Window (cmd-D). If you are seeing errors when adding files to iTunes, the best thing to do is try to get an error message to the SuperSync log window. Note: The iTunes queue may be paused from the File menu. If you copy a lot of tracks using SuperSync, these files will be added one at a time and the status of the iTunes copy queue will show. If the file is successfully added to iTunes, you'll see the "added" statistic increase. If the file does not transfer to iTunes, an error will be generated. (Also, under the iTunes status pane, from the Status -> iTunes menu.) The status of iTunes communication is shown on a single line in the transfer status window. If the track is copied successfully, it will then be added to iTunes. ![]() Check the Transfer Status Window by selecting it from the Controls menu (cmd-T). Open a remote library, then select a "Blue" track you want to copy and click Synchronize. To add a track from a remote library into your local iTunes library, you should have checked steps #1 and #2. If this part isn't happening, you'll want to know why! The whole point of SuperSync is to let you move files from one library into your iTunes library automatically. Restarting iTunes, SuperSync, or your computer may help. Make sure any dialogs in iTunes are closed. ![]() If you get an error communicating with iTunes on a windows machine, we don't have as much useful information to help you. Windows Users: SuperSync uses the COM interface to talk with iTunes. Check the SuperSync AppleScripting troubleshooting guide if you are getting AppleScript errors. OS-X Users: SuperSync for OS X uses AppleScript to communicate with iTunes. If you get a success message, you can skip to step #3. Any open dialogs in iTunes will prevent Supersync from communicating with iTunes. This will attempt to start iTunes if it isn't running. Check the iTunes Connectionįrom the Tools menu, select Check iTunes Connection. Note: Some types of files are not currently written to the iTunes XML Library (ringtones, for one.) So library counts may be a little off, but still ok. Read Only: This should be unchecked if you intend to have SuperSync add music to your iTunes library.Īt this point, your SuperSync music library should show the contents of your current iTunes library. Use the Configure Local Library to point SuperSync to the new XML location. When you find one, it should have a modification date later than when you last started iTunes. Use your computers file search to find all files that match Music Library.xml. If SuperSync is pointing to an out of date iTunes library, you'll need to find the most recent version on your computer for your user account. However, if your last modified date is very old and you've used iTunes recently, you probably have SuperSync pointing to an out of date iTunes XML file. In the case above, we haven't used iTunes in almost two days. XML Last Modified: Check that the iTunes file was modified recently. Safe to delete: The iTunes XML file can safely be deleted - it is only written to disk and is never modified by SuperSync or read in by iTunes. iTunes creates this file when iTunes starts up, and any time you update your library (by adding a track, playing a track, changing a rating, or many other operations.) The iTunes information shows which iTunes Music Library.xml file is being used by SuperSync to read your iTunes library. Check that the library type changed iTunes. Do from the File->Configure Local Library. If the kind is set to Disk, you'll need to set your local library to an iTunes share, which you can do after you have iTunes installed and running. Kind: The Local Library type should be set to Kind: iTunes. ![]() To check this, under the File menu, select Local Library Info. ITunes users will want to make sure their Local Library is set to an iTunes share.
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